Pharo Learning Passport
Get access to 50+ courses, membership in our online community and more courses added each week. Train your volunteers, Board, staff and leadership. Price is per learning pass.
Here are all the products that are included in your bundle.
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In this course you will learn the basics of how to make your workplace more age friendly and learn how to accommodate mature workers, including specific needs, communication styles and interaction between staff of all ages.
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Unravel the mysteries of metrics: understand their significance, usage, & basic calculations. Ideal for beginners looking to clarify data insights. We guide you through, step by step, & provide recommendations on how to choose organizational metrics.
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In this course volunteers will learn the basics of becoming better volunteers. Covering such topics as good communication, Diversity, equity & Inclusion, Conflcits of interest and more, this video based lecture will empower your volunteers to serve.
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In this course you will learn the fundamentals of customer service, key customer service skills, how to deal with difficult people, dealing with empathy burnout and more.
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In this course you will learn the fundamentals of how to address and work with customers across a variety of communication systems from phone to email and text, and the proper procedures to follow when dealing with different types of customer issues.
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In this course our team will guide you through the key steps to transforming your workplace culture to create a more positive, supportive and team based environment.